FAQ
Welcome to the Orasens Frequently Asked Questions page. We want your shopping experience to be as smooth as possible, so if anything here does not answer your question, please get in touch.
1. How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery time is 6 to 9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United Kingdom qualifies for free shipping, with no minimum spend. See our Shipping Policy.
3. Where is Orasens located?
Orasens is a United Kingdom based online business offering a curated selection of high quality home pieces, with shipping available across the United Kingdom.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact our support team as soon as possible so we can catch the order before it is processed.
6. What is your return policy?
Returns are simple and hassle free within 30 days of delivery. The full process is set out in our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, every purchase carries a 30 day warranty. Details are in our Refund Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@orasens.com.
10. Do you ship internationally?
Not at the moment. Shipping is exclusively within the United Kingdom.
11. Do you have a physical store location?
No, Orasens is online only. That keeps our pricing competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organisation?
Yes. Bulk orders are welcome. Contact our customer support team for pricing and details.
13. What is the process for exchanging a product?
Email us with your order number and what you would like instead. The full exchange process is outlined in our Refund Policy.
14. How can I track my order?
Once your order has shipped you can follow it on our Order Tracking Page.
Contact Information
Store Address: 128 City Road, London, EC1V 2NX, United Kingdom
Store Email: info@orasens.com
Store Phone: +447453417148
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (BST)
We do our best to reply to your e-mail within 1 to 2 business days.