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Last updated: May 29, 2025

At Orasens, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website, in accordance with UAE laws and international best practices.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely via third-party providers)

b. Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages viewed and time spent on our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order updates and offers

  • Respond to inquiries and provide customer support

  • Improve our website, services, and customer experience

  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Sharing Your Information

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal) to process secure transactions

  • Delivery services to ship your orders

  • Analytics tools (e.g., Google Analytics) to help improve our website

  • Government authorities if legally required under UAE laws

4. Data Protection & Security

We implement strict security measures to protect your data, including encryption, secure servers, and access controls. However, no online method is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information via email.

5. Your Rights Under UAE Law

Under UAE Federal Law No. 45 of 2021, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion (subject to retention rules)

  • Withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us at support@orasens.com

6. Cookies

We use cookies to personalize your experience, analyze traffic, and enhance site performance. You can manage your cookie preferences through your browser settings.

7. International Transfers

If your data is processed outside the UAE (e.g., for cloud storage or international shipping), we ensure appropriate safeguards are in place to protect your privacy.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.